Carry1st
Introduction
About Carry1st
Carry1st Shop is a digital marketplace where users across Africa buy game credits, data bundles, and digital services instantly and securely.
Role
Product Design Lead
Year
2025
Deliverables
User research, Component Library, HiFi Designs
Team
Web Responsive, Mobile App
Platform
Web Responsive, Mobile App
The Roadblocks
Over 10,000 failed paid orders caused refund overload, 45% churn, and damaging ‘scam’ reviews from users.
In the first 4 months of 2025, data showed 10,364 out of 1.26 million order fulfillments failed after customers had made their payments. After a failed fulfillment, no action is taken by the platform until the users reach out to our customer support team to make a complaint.
Only 5,993 (57.8%) of customers come forward to make complaint, resulting in:
About Project
Building for Scalability and Growth
The development phase focused on crafting a robust, responsive platform with scalable architecture. Modular components ensured adaptability for future updates, while rigorous testing guaranteed reliability across mobile and desktop.
Delivering Real Results and Impact
The revamped platform launched with a 15% increase in patient retention and a 20% improvement in provider satisfaction. BoldHealth now stands as a benchmark for user-centric telehealth solutions, driving engagement and trust in the industry.
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hours of research and design iterations
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patient retention improvement within three months
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satisfaction rate among healthcare providers
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integrations with major telehealth tools like EHR systems